OUR STORE POLICIES
We founded West Highland Tea Company with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
We want our customers to enjoy the products we provide. However, if you are not entirely happy with your purchase, you have the right to cancel the contract for the purchase of any item within seven working days of delivery, but please note that where foodstuffs have been opened they cannot be returned unless they are found to be of unsatisfactory quality. Items can be returned within thirty days for a replacement or a full refund. However, you will be responsible for the costs of returning the goods unless delivered by us in error or if the item is faulty. For items which are not faulty, you will be responsible for the new postage and packaging costs of any exchanges or replacements.
If you do wish to return an item please contact us by email at
We would advise that if you receive an item which has been damaged in transit, that you take photographs of the damage where possible.
TERMS & CONDITIONS
CHANGES TO WEBSITE
We may change or remove the Website or any part of it without notice.
We may change these terms and conditions at any time.
Advertised prices are subject to change. This is because the teas we source may also vary in price, as may our packaging costs. Postal costs may also change. However, once you have placed an order we will always fulfil the order at the price you paid at the time of placing the order.
We aim to process your order within 2 – 4 working days. Deliveries are made via Royal Mail second class post and charged accordingly by weight and size. Charges will be calculated for you at checkout. We will notify you by email once your parcel has been dispatched. Please note, due to the current Coronavirus situation, deliveries may take a little longer than usual to arrive. If you have still not received your parcel within 14 days please email us at
We regret that we can currently only deliver to addresses in the United Kingdom.
All copyright and all intellectual property rights in the Website and its content, including text, graphics, images and logos are owned by, licensed to or otherwise lawfully used by the West Highland Tea Company.
In accessing the West Highland Tea Company website you agree that the content you access will be done so solely for your personal, non-commercial use. The website content including images, text and logos may not be copied, reproduced, stored, transferred or distributed without prior written consent from the copyright holder, unless for personal non-commercial use at home.
The West Highland Tea Company will bear no liability for any loss or damage of any kind that you incur through using our website, or through reliance on any information contained therein. Your use of the site and reliance on the information is solely at your own risk.
The food production information contained in this website is provided for information and educational purposes only. You should not take any actions based upon this information without first seeking the advice of an appropriate professional.
Testimonials given are based on the experiences and opinions of individuals which may differ from user to user. These testimonials belong to individuals and are not rewarded by us, nor intended to reflect our own views and opinions.
PRIVACY AT WEST HIGHLAND TEA COMPANY
Trust Us with Your Information
The West Highland Tea Company is a registered data controller in accordance with the Data Protection Act 1998 and GDPR.
WHAT DATA DO WE COLLECT?
The West Highland Tea Company collects the following data:
Whether making purchases from our website, making enquiries or registering to receive news and promotional communications we may collect:
Personal identification information: (Name, email address, phone number and address).
Other information relating to customer surveys and offers.
Your preferences, interests and geographical location.
If you make on-line purchases where you submit information about other people (such as in order to purchase a gift for them) the following data will be collected: Name, address, phone number, email address.
Please note that on this website we use a third-party payment gateway to process payments, so we will never store your credit or debit card details. These details are collected by the payment processor and used in order to process your transaction.
HOW DO WE COLLECT YOUR DATA?
You directly provide the West Highland Tea Company with most of the data we collect. We will collect and process data when you:
Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
HOW WILL WE USE YOUR DATA?
The West Highland Tea Company collects your data so that we can:
Process your order, manage your account.
Email you with special offers on other products and services we think you might like.
When you place an order with the West Highland Tea Company, we only use the information you provide in order to fulfil and ship your order. We do not share your email or contact information with outside parties or companies beyond that required to complete your order. This also applies when you place an order for someone else. The information you provide about the recipient is used only in order to ship the product and confirm delivery, and is not shared with outside parties or companies beyond the purposes of fulfilling and shipping your order.
We will use your information in order to:
Perform our contract with you to fulfil our services and provide our products to you.
Manage your customer account in order to fulfil our contract with you.
Undertake analysis of personal preferences and provide personalised services where it is our legitimate interests to optimise user experiences of our website, and in the legitimate interest of promoting our products and services. To this effect, we may use your contact details to inform you about our products and special promotions. You may at any time opt out of such communications by contacting us at
For your account creation and log in.
To notify you of new features, product information, and changes to our terms, conditions and policies.
For business purposes such as data analysis, to monitor usage trends and the performance of promotions.
To request feedback and collect testimonials, and where your consent has been given to post your testimonial on our website. This may include your name and comments. Such testimonials can be deleted upon your request.
For the purposes of prize draws and competitions when you voluntarily participate in them.
In the process of fulfilling our services and providing our products to you, we may share your personal information with the following, in accordance with the GDPR guidelines, and under contractual arrangements with ourselves:
Our online payment service providers.
Our supply and delivery partners.
Our insurance company for the purpose of fulfilling and processing your order.
HOW DO WE STORE YOUR DATA?
We are committed to keeping your information secure, preventing unauthorised access and disclosure. We have put in place managerial, physical and electronic procedures to ensure that the information we collect through the website is secure and safeguarded. However, we cannot guarantee that the internet is 100% secure, and your participation is undertaken at your own risk.
The West Highland Tea Company would like to send you information about products and services of ours that we think you might like, as well as our partner company The Jeannie B Collection,
If you have agreed to receive marketing you may always opt out at a later date.
You have the right at any time to stop the West Highland Tea Company from contacting you for marketing purposes, on behalf of ourselves and / or the Jeannie B Collection.
If you no longer wish to be contacted for marketing purposes please email
WHAT ARE YOUR DATA PROTECTION RIGHTS?
The West Highland Tea Company would like to make sure you are fully aware of all your data protection rights. If you are a resident of the European Economic Area you have certain rights. Users are entitled to the following:
The right to access– You have the right to request the West Highland Tea Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that the West Highland Tea Company correct any information you believe is inaccurate. You also have the right to request the West Highland Tea Company to complete information you believe is incomplete.
The right to erasure – You have the right to request that the West Highland Tea Company erase your personal data, under certain conditions.
The right to restrict processing– You have the right to request that the West Highland Tea Company restrict the processing of your personal data, under certain conditions.
The right to object to processing– You have the right to object to the West Highland Tea Company’s processing of your personal data, under certain conditions.
The right to data portability– You have the right to request that the West Highland Tea Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: , call us at +4407810800478 or write to: West Highland Tea Company, Tigh Solais, Mallaig Vaig, Mallaig, PH41 4QN.
The West Highland Tea Company online store follows a standard procedure of using log files. Such files log visitors when they visit websites. All hosting companies do this and as part of hosting services’ analytics. Information gathered by log files includes browser type, date and time stamp, IP addresses, Internet Service Provider, referring and exit pages and sometimes the number of clicks. There is no link to personally identifiable information. Log files are for the purpose of analysing trends, administering the site, gathering demographic information and monitoring site usage.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website we may collect information from you automatically through cookies or similar technology.
This includes keeping you signed in, and helping us to understand how you use our website.
The types of cookies the website may use are:
Functionality – so that we can recognise you and remember your preferences, such as your location / type of language you prefer. A mix of first and third party cookies may be used.
You can choose to disable cookies through your individual browser options. Please consult your web browser’s own website for more information.
LINKS TO THIRD PARTY WEBSITES
The West Highland Tea Company does not knowingly solicit or collect any personally identifiable information from children aged under thirteen years of age. We strongly encourage you to contact us straight away if you think that your child has provided us with personal information on our website so that we can take steps to remove it from our records.
HOW TO CONTACT US
Call us: +447810800478
Write to us: West Highland Tea Company, Tigh Solais, Mallaig Vaig, Mallaig, PH41 4QN.