Bring the Highlands home — Free UK delivery over £40
USA Customers - We've made some changes but you can still purchase from us - click here to find out how
FAQs
All tea burning questions are answered below...
Do you only offer loose leaf tea?
No! While we love our tea leaves loose, we’re slowly but surely expanding our range of tea bags! Check out our online store to browse a few of our favourite flavours…
How much is delivery?
Delivery charges may vary depending on parcel weight & size but most fall under royal mail small parcel delivery charges up to 2kg either first or second class. For more information feel free to drop us a wee message.
Can I return my order?
Yes, you can…providing that the product(s) are not opened or damaged. Our full returns policy can be found here.
What if my tea expires it’s best before date?
Don’t panic! The best before date is a suggestion as to when the highest quality of the tea is coming to an end. You can still safely drink and enjoy your tea past the best before date - we just have to disclose that the taste and quality may have altered due to the age of the tea.
Do you offer wholesale pricing?
We do indeed! Click here to be taken to our trade site.
Who does the artwork for the packaging?
All of our packaging is beautifully designed by company founder, Rachael Robertson. Rachael also has her own ‘Designed in Mallaig’ range where stationary and cards can be bought from our gift shop and online store!
What are the serving suggestions?
Where does the tea come from?
Our tea leaves and ingredients come from all over the world and we’re so happy to be able to collate and incorporate them into our teas and blends in our wee village!
What’s so special about the specially blended teas?
Serving suggestions vary between teas due to their strength and nature. You can find our serving suggestions under the ‘Serving Suggestion’ tab on each tea variety on our website.
Our specially blended teas are all hand mixed by us in our Tea Studio from our own original recipes! They’re super unique and utterly delicious - many of them take inspiration from the local area and its dramatic scenery too, like our Faerie Glen and our Munro Blend!
Do you ship internationally?
Unfortunately we do not ship internationally. We are sorry for any inconvenience caused but we hope that one day we will be able to offer international shipping.
How can I find out more about tea?
Check out our Tea Blog where we talk all things tea on our website!
ARE OUR TEAS ORGANIC?
We believe in complete transparency when it comes to the quality, origin and sourcing of our teas and herbs.
We carefully select our ingredients from trusted suppliers, with a strong emphasis on quality, sustainability and ethical sourcing. Some of the teas and botanicals we purchase are sourced from producers who follow certified organic growing practices.
However, there is an important distinction between ingredients originating from certified organic suppliers and a finished product being legally certified and marketed as organic.
What does organic certification actually mean?
In the UK, the term 'organic' is legally regulated when used to describe food and drink products.
For a business to market its own tea blends as organic, it must meet the relevant organic production and handling requirements and, where required, be registered and inspected by an approved organic certification body.
This certification process helps ensure that organic standards are maintained throughout the supply chain, including how ingredients are handled, stored, blended, packaged and labelled.
Importantly, purchasing ingredients from an organic-certified supplier does not automatically mean that a business can legally market its finished products as organic.
Why don't we label our teas as organic?
Although we source some ingredients from suppliers with organic credentials, our business is not currently registered with an approved organic certification body.
For this reason, we do not describe, label or sell our tea blends as organic.
We believe it is important to respect the regulations surrounding organic certification and to be completely honest with our customers about what our products are, rather than making claims that we are not certified to support.
Our commitment to quality
Not holding organic certification does not change our commitment to carefully selected, high-quality ingredients.
We continue to prioritise responsible sourcing, ethical supplier relationships and the quality of every tea and herbal blend we create.
For us, transparency is just as important as the ingredients themselves. We want our customers to feel confident knowing that the information we provide about our teas is clear, accurate and trustworthy.